Support
Need help with Pocket Bloom? Email support@pocketbloom.app.
- Your iPhone model and iOS version. You'll find both in the iOS Settings app under General › About.
- The app version and build. Pocket Bloom shows them under Settings › About.
- What happened and what you expected, including the level, and your difficulty setting if it matters.
- A screenshot or screen recording, if you can.
- For a purchase: the date and the order ID from Apple's receipt email. Please never send card numbers or passwords.
Purchases
How do I get Ad-Free Forever back on a new iPhone, or after reinstalling? The app checks your purchases with the App Store every time it starts, so Ad-Free is usually recognized by itself when you are signed in with the Apple Account you bought it with. If it isn't, tap Restore Purchases on the Ad-Free Forever card in the Shop, or Restore purchases in Settings › Privacy & purchases. If the app says "No Ad-Free purchase was found for this Apple Account", check which Apple Account you are signed in with. Restoring brings back Ad-Free only, not your puzzle progress.
My purchase says "Awaiting approval". The purchase is waiting for Ask to Buy or bank verification. Ad-Free unlocks by itself once Apple approves it.
Can I get a refund? Refunds are handled by Apple, not by us. Use Apple's Report a Problem site. If Apple refunds the purchase, Ad-Free is removed the next time the app checks with the App Store, ads can appear again, and you can buy Ad-Free again at any time.
I reset my progress. Is my purchase gone? No. Reset progress never removes Ad-Free Forever. If it doesn't show as owned, use Restore Purchases.
Progress
Can I move my progress to another iPhone? Not in this version. Progress, Seeds and decorations are stored only on the device you play on. There is no account and no iCloud sync, and we don't have a copy, so we can't move or recover it. Restoring a full backup of your iPhone (from iCloud or a computer) may bring the game's data back with it.
What does Reset progress clear? Settings › Progress › Reset progress… clears levels, scenes, Seeds, decorations and Daily Challenge history on this device. Your settings, privacy choices and Ad-Free Forever stay.
The app says "Saved progress couldn't be read". Both the save file and its backup are unreadable. Tap Try again first. Start fresh deletes the unreadable files and begins a new game on this device. Ad-Free Forever is restored separately from the App Store and is not affected.
Ads and privacy choices
When will I see ads? Only if you don't own Ad-Free Forever, the age you entered is 16 or older, and your privacy choices allow ads. Even then, a full-screen ad can appear only when you move on from a completed level. It never appears in the middle of a puzzle, in the tutorial, after a Daily Challenge, or in your first session (that is, until you come back after a break of at least 30 minutes). It also never appears before you have completed 10 levels. Between ads there must be at least 4 completed levels and 5 minutes with the app open, with at most 3 ads per session and 6 per day. The daily bonus video plays only when you tap it.
Why does the app ask how old I am? The rules for ads depend on age in many regions. The app asks once, the first time you open it, before you play. It keeps only whether you are 16 or older, never the number you type. If you are under 16, you won't see ads and the whole game still works.
I changed my age answer. Do I need to do anything else? Ads stop straight away. If ads were on earlier while the app was open, Google's ad software keeps running in the background until Pocket Bloom is fully closed, so after you change your privacy choices, swipe Pocket Bloom away in the App Switcher. From the next time it starts, the app does not start Google's ad software unless your answers allow ads.
How do I turn ads off or change my privacy choices? Open Settings › Privacy choices…. Allow ads in this app switches all ads off (the game stays fully playable), and Change my age answer asks your age again. If Google's consent form applies where you live, Manage ad consent appears there while Google's consent tool reports that it's needed. To stop apps using your advertising identifier, use the iOS Settings app › Privacy & Security › Tracking. Ad-Free Forever in the Shop removes all ads. The Privacy Policy explains each choice.
The daily bonus says videos aren't available. Bonus videos need ads to be allowed by your privacy choices (see above). If a video closes early or doesn't load, you get no Seeds, but you don't lose a claim either. Nothing in the game requires watching a video.
I saw an inappropriate ad. In the app, go to Settings › Privacy choices… › Report an inappropriate ad. This opens an email to us with details of the last ad shown since you opened the app, if any. Please add what you saw and roughly when, so we can report it to the ad provider. Nothing is sent until you send the email.
Playing
What's the difference between Relaxed, Classic and Expert? You choose in Settings › Difficulty. Relaxed: undo as often as you like. Classic: three undos per puzzle, with every bead in view. Expert: no undos, and the beads under each top colour stay hidden until you uncover them. A change applies from the next puzzle you start or restart. The first puzzle, the tutorial, is always played on Classic. Every level can be won at every difficulty.
The puzzle says "No moves left". That's a real dead end, not a bug. Undo if your difficulty allows it, or restart. Restarts are always free at every difficulty.
How does the Daily Challenge work? Each day, one of the campaign puzzles is picked as the Daily Challenge on the Play tab. It changes at midnight UTC, and the card shows the UTC date. Your first win each day earns 10 Seeds. After that you can replay it as practice.
And the daily bonus? That's separate, in the Shop: 10 Seeds per claim, up to 3 claims a day, resetting at midnight UTC. Without Ad-Free, each claim means watching a short video. With Ad-Free Forever, claims are free.
Does Pocket Bloom work offline? Yes. All the levels, scenes and the Daily Challenge are built into the app. You need a connection only to buy or restore Ad-Free Forever, and for ads and Google's consent form.
Which devices are supported? iPhone with iOS 18 or later.
Your data
How do I delete my data? Reset progress (Settings › Progress) clears your game on this device. Deleting the app removes its data from your iPhone. We never receive your game data, so there is nothing for us to delete on our side except emails you've sent us. Ask us and we'll delete them. See the Privacy Policy for details.
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